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Service Limits
- No service for:
- personally-owned computers
- computers "trash picked" out of a SWAP pile
- PDA's, cell phones, other electronic devices - we service computers, printers, and scanners.
- Computers must :
- be in our inventory
- have a working CD-ROM drive
- run Windows XP or Mac OSX (no Unix or Linux support)
- Windows pc's must have at least 256MB RAM
- have the language set to English characters
- have a computer maintenance account
- meet UW and CAE security rules
- be located in EH, CAE or WSEL
- We do not service computers off-campus. Faculty and staff can, however, bring UW-owned computers to our office in EH 2250 for service.
- We reserve the right to decide:
- if we will service a computer
- to bring a subcontractor in
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How We Prioritize Service Calls
| 1. |
Security emergencies |
| 2. |
Department chair |
| 3. |
Department administrator |
| 4. |
Classroom instruction - class is underway (or due to be held in the next 24 hours) and a computer problem stops the class from proceeding. |
| 5. |
Faculty |
| 6. |
Staff |
| 7. |
Visiting scholars |
| 8. |
Research/instructional labs |
| 9. |
Grad students |
| 10. |
Emeritus faculty |
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